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How to Clear Your Browser Session and Hard Refresh

This article describes the process on how to clear browser cache and cookies.

Written by Support Team
Updated today

Due to frequent software updates, your browser may occasionally become out of sync, requiring a Hard Refresh.

This article provides instructions for performing a Hard Refresh on different browsers.

🚨 Please DO NOT clear your browser cache, as it is unnecessary and will result in you losing saved data from browser.

Google Chrome / Microsoft Edge (Windows):

  1. Open the page you want to refresh.

  2. Press Ctrl + Shift + R

    • Or press Shift + F5

Google Chrome / Microsoft Edge (Mac):

  1. Open the page you want to refresh.

  2. Press Command + Shift + R

Firefox (Windows / Linux):

  1. Open the page you want to refresh.

  2. Press Ctrl + Shift + R

Firefox (Mac):

  1. Open the page you want to refresh.

  2. Press Command + Shift + R

Safari (Mac):

  1. Open Safari and go to Safari → Preferences → Advanced and enable “Show Develop menu in menu bar” if not already.

  2. Go to the page you want to refresh.

  3. Press Option + Command + E to clear cache.

  4. Then press Command + R to reload the page.

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