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SMTP settings for Microsoft accounts (Microsoft Connector)

Written by Support Team

If you are getting error messages when you try to configure your Microsoft email account to CaseEasy, you will need to do some additional steps to ensure that you properly configure it to the CRM.

For Microsoft 365/Outlook purchased from Microsoft

  1. Log in to your Microsoft Admin center

  2. Go to Active Users

  3. On the side window, click on Mail tab, and then on Manage email apps

  4. Check the "Authenticated SMTP" and IMAP box

  5. Save changes and then try to integrate your email again after a few minutes

  6. If the error message below appears after enabling SMTP, wait for another 15–30 minutes before trying again to give Microsoft servers time to sync and recognize the SMTP authentication.
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For Microsoft 365/Outlook purchased from GoDaddy

  1. Login to your Godaddy account

  2. Go to My Products page

  3. Scroll down and go to "Email and Office" section
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  4. Click Manage All

  5. Click Manage for the user you want to enable SMTP for

  6. Scroll down and click on Advanced Settings

  7. Click on SMTP Authentication (the toggle button will turn green when enabled)

  8. After a few minutes, try to integrate your email again

  9. If you get the error message below after following the above steps, wait for another 15–30 minutes before trying again to give GoDaddy servers time to sync and recognize the SMTP authentication.
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