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SMTP settings for Microsoft accounts (Microsoft Connector)
SMTP settings for Microsoft accounts (Microsoft Connector)
Rafael avatar
Written by Rafael
Updated over 7 months ago

If you are getting error messages when you try to configure your Microsoft email account to CaseEasy, you will need to do some additional steps to ensure that you properly configure it to the CRM.

For Microsoft 365/Outlook purchased from Microsoft

  1. Log in to your Microsoft Admin center

  2. Go to Active Users

  3. On the side window, click on Mail tab, and then on Manage email apps

  4. Check the "Authenticated SMTP" and IMAP box

  5. Save changes

  6. Wait for up to 1 hour and connect your account to CaseEasy

For Microsoft 365/Outlook purchased from GoDaddy

  1. Login to your Godaddy account

  2. Go to My Products page

  3. Scroll down and go to "Email and Office" section
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  4. Click Manage All

  5. Click Manage for the user you want to enable SMTP for

  6. Scroll down and click on Advanced Settings

  7. Click on SMTP Authentication (the toggle button will turn green when enabled)

  8. Wait for up to 1 hour and connect your account to CaseEasy


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